Marketplace Accelerator

The Marketplace Accelerator is implemented to meet the special needs of B2B2C solution.
This solution provides a Merchant with a platform to host a marketplace for Vendors and Consumers to conduct online commerce. In the platform, the Vendors can set up a shop to sell their products. Consumers can purchase products from different Vendors in a unified online commerce experience.

Roles

Merchant
Represents the platform owner, who owns and operates the Marketplace.

Vendor
Represents a seller in the Marketplace. Vendor owns a product catalog and fulfills orders.

Vendor User
Represents a user working for a particular Vendor, such as Administrator, Product Manager, Content Manager, Warehouse Staff, and so on.

Vendor Catalog
Represents the private product catalog belonging to a particular Vendor.

Consumer
Represents a buyer in the Marketplace.

Master Order
Represents the order placed by a Consumer in the Storefront. It may contain product items from multiple Vendors.

Vendor Order
Represents a subset of the Master Order, which only contains the product items from the corresponding Vendors.


Roles for the Merchant

Vendor Manager
Manages Vendor accounts.

Product Manager
Manages Vendor products.

Content Manager
Designs the Storefront layout, configures the content data to be shown in the Storefront.
Approves and synchronizes content data submitted by the Vendors.


Roles for the Vendor

Administrator
Manages Vendor's user accounts and transactions.

Product Manager
Maintains Vendor's product catalog, and manages Vendor product data.

Content Manager
Maintains Vendor's content data, and configures content for Vendor Landing Page.

Warehouse Staff
Fulfills orders.


Typical Business Flow in the Marketplace Accelerator

1. The Merchant Vendor Manager creates a new Vendor, sets a logo for the Vendor, and creates a Hot Folder with the Vendor code.
2. The Merchant Vendor Manager creates an Administrator role for the new Vendor.
3. The Vendor Administrator creates the Product Manager, Content Manager, and Warehouse Staff role.
4. The Vendor Product Manager creates product data either through the Backoffice Product Cockpit or Hot Folder.
5. The Merchant Product Manager approves product data either through the Backoffice Product Cockpit or Hot Folder.
6. The Vendor Content Manager uploads CMS data through Hot Folder.
7. The Merchant Content Manager approves Vendor content data in the CMS Cockpit.
8. The Merchant Vendor Manager activates the new Vendor.
9. The Consumer places orders on the Vendor Landing Page.
10. The Vendor Warehouse Staff fulfills the orders through Hot Folder or Backoffice.
11. The Consumer receives the package and provides ratings and reviews for the products and the selling Vendor.
12. The Customer Support Agent approves / rejects Vendor reviews.

Vendor Setup

Online Commerce

Merchant Vendor Manager Operations

• Log in to Backoffice as Merchant Vendor Manager. (merchantvendormanager/12341234) 
• Vendor Management perspective displays:  

• Viewing Vendor List   

Click Vendor > VendorsThe Vendors view displays:

• Editing an existing Vendor

On the Vendor detail page, edit the Vendor information as necessary:

 

 

• Creating a New Vendor

In the Vendors view, click the + icon. The Create New Vendor pop-up page displays.